Overview

At Metriqual, we are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy describes our practices regarding personal information we collect through our AI cost monitoring platform.

We built Metriqual with privacy by design. We only collect the minimum information necessary to provide our services, and we never access your actual AI API request content or responses.

We collect information you provide directly to us, such as when you create an account, configure monitoring settings, or contact us for support. This includes your email address, account preferences, and API configuration data. We also automatically collect certain information about your use of our services, including API usage metrics, cost data, and system performance information.

We use the information we collect to provide, maintain, and improve our services, including monitoring your AI API usage and costs, sending alerts and notifications, providing customer support, and communicating with you about our services. We do not use your data for advertising purposes or share it with third parties for marketing.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection practices.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information in certain limited circumstances, such as with service providers who assist us in operating our platform, when required by law, or to protect our rights and safety.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• • Account information is retained while your account is active
• • Usage and cost data is retained for 24 months for analytics purposes
• • Support communications are retained for 2 years
• • Billing information is retained as required by law

Your Rights

Depending on your location, you may have certain rights regarding your personal information: